When your lift is stuck and won’t come down, you will have to release the safety lock. When released the lift should be able to come down. If it does not come down even after releasing the safety lock, we will put you through to our technicians who should be able to help you over the phone. If the problem still persists then we will send out our technician to your workshop to check whats wrong with the machine. It will be at cost if you are situated more then 50 km away from the company.